Roobet Privacy Policy

We respect your privacy and are committed to protecting your personal data whenever you use our services. This Roobet Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Roobet, register an account, use the Roobet app, or engage with any part of our platform, including the Roobet casino, live casino, sportsbook, and promotional offers. By using Roobet, you consent to the practices described below.

Who We Are

Roobet is operated by Raw Entertainment B.V., registered in Curaçao under number 157205, at Korporaalweg 10, Curaçao, and licensed under Curaçao OGL/2024/687/0427. Fiat transactions are processed by Raw Entertainment Ltd, registered in Cyprus under number HE421735, located at Voukourestiou 25, Neptune House, 1st Floor, Flat/Office 11, Zakaki, 3045 Limassol. When we refer to "we," "us," or "our" throughout this policy, we mean these entities acting together as the operator of Roobet Casino.

Information We Collect

We collect several categories of information to provide, secure, and improve our services. This information is gathered when you visit our site, complete Roobet register procedures, use the Roobet app android or desktop version, or interact with customer support.

• We collect identity details such as your name, date of birth, and address to verify eligibility and comply with licensing requirements
• We gather contact information, including your email address, used for account communication and to send information about a Roobet bonus, Roobet promo code offers, or Roobet no deposit bonus opportunities
• We record transaction data, including cryptocurrency wallet addresses, deposit and withdrawal history, and payment method details used across BTC, USDT, USDC, ETH, SOL, SUI, BNB, XRP, TRX, LTC, and DOGE, as well as fiat channels such as Skrill, AstroPay, Interac, Pix, WebPayPlus, and UPI
• We monitor gameplay activity across Roobet slots, table games, live casino titles, and Roobet Originals to manage your loyalty status and rakeback calculations
• We store technical data such as IP address, device type, browser information, and login timestamps to secure your account and detect fraud
• We may collect communications you send us through email or live chat when you contact support@roobet.com or CS@roobet.com

How We Use Your Information

We use the data we collect for a defined set of purposes connected to operating our online casino Roobet responsibly and lawfully.

• We use your information to verify your identity and confirm you meet the minimum age and jurisdictional requirements before you can access Roobet casino games
• We process your data to facilitate deposits, withdrawals, and to apply applicable fees, including the 1% fee on fiat deposits and the 2% fee on repeated fiat withdrawals within a rolling 30-day period
• We use gameplay and account data to administer our loyalty program, including Instant, Daily, Weekly, and Monthly rakebacks, the Rakeback Vault, Rakeboosts, and our invitation-only VIP Club
• We rely on your information to deliver relevant offers, such as a Roobet bonus code, free spins Roobet promotions, RooSpins, and Bonus Buy Feature access
• We analyze usage patterns to improve our platform, including our Roobet app, live casino experience, and sportsbook features
• We use your data to detect suspicious activity, prevent fraud, and comply with anti-money laundering obligations under our Curaçao license

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning visitors, remember your preferences, and keep you securely logged in after Roobet login. Our cookies also help us understand which promotions, such as a Roobet promotional code campaign or Weekly Wheel Drops, generate the most engagement. You can control cookie settings through your browser, though disabling certain cookies may limit functionality across our casino Roobet platform.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational, legal, or regulatory purposes.

• We share data with payment processors and financial institutions to complete deposits and withdrawals, including Raw Entertainment Ltd for fiat transactions
• We work with game providers such as Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, BGaming, Play'n GO, Novomatic, NetEnt, Relax Gaming, OneTouch, MLive, and Hub88, who may receive limited gameplay data necessary to operate their titles
• We may disclose information to regulatory authorities, including the Curaçao gaming authority, when required by our licensing obligations
• We share data with fraud prevention and identity verification providers to protect our platform and our players
• We may share limited data with third-party offerwall partners, such as Offertoro and Lootably, when you choose to participate in Free Play promotions

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, tax, and regulatory obligations. If your account remains inactive for six uninterrupted months without a login, we may classify it as dormant, though your data will still be retained in accordance with applicable law. We securely delete or anonymize data once it is no longer required.

Your Rights

We recognize your rights over the personal data we hold about you. Depending on your jurisdiction, these rights may include the following.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain processing activities, including marketing communications about a Roobet casino bonus code or new Roobet casino free spins offer
• You can withdraw consent for optional data processing at any time without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, you can contact us at support@roobet.com, and our team will respond within a reasonable timeframe.

Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. Our systems use encryption for sensitive data, secure servers for transaction processing, and restricted internal access controls. While we take data protection seriously, no method of transmission over the internet is entirely secure, and we encourage you to safeguard your own login credentials when using Roobet login and account features.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including Australia, the United States, the United Kingdom, the Netherlands, Curaçao, Cyprus, and several other jurisdictions listed in our terms. If we identify that you are accessing Roobet from a restricted location, we reserve the right to suspend your account and process any associated data accordingly to comply with our legal obligations.

Third-Party Links

Our platform may contain links to third-party websites, including affiliate pages promoting a Roobet promo code or partner services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Children's Privacy

We do not knowingly collect data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Roobet Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of our services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, our privacy practices, or your rights under this policy, you can reach our support team at support@roobet.com for general inquiries or CS@roobet.com for complaints. Our live chat is also available 24/7 for immediate assistance.